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Customer Questions & Answers for
Clarisonic Classic

System Kit
Customer Questions & Answers:
110 Questions
 | 
124 Answers
Overall Rating:
4.895 out of 5
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Product Details

Questions & Answers for Clarisonic Clarisonic Classic

Question
Where is the Clarisonic Classic available in Dubai, UAE and Montreal, Canada?
I am unable to find details of where this product is available in the 2 cities mentioned above. Also, what would the price be in each place, as I have heard the Clarisonic Classic model is over $300 in Canada. Is it possible to order online and get it delivered to Canada from the site- I thought this could be done since this site is for Canada and the US.
Gender: Male
asked 3 years, 3 months ago
by
AKA11
Montreal, QC Canada
on Clarisonic Classic
1 answer
Answers
answer 1
HI,
You are not able to purchase the clarisonic and ship it to anywhere but the US on the website, however if you are shipping to Canada we can do that over the phone through our customer service line. Our number is 888-525-2747 we are open Mon-Fri 6am to 5 pm pacific time. Hope this helps.

Warm Regards,
Customer Service
Staff Answer
answered 3 years, 3 months ago
by
Clarisonic Answers
Bellevue, WA
Question
Can the brush be used on acne-prone skin?
I have oily, acne-prone skin with blackheads, comedones and large pores. Im skeptical about trying new products and would really like to know whether it will work on skin like mine?

Also, how long does the battery last (with the recommended amount of time- twice daily)? I heard it needs to be replaced in 3-5 years.. how much is the battery for?
Gender: Male
asked 3 years, 3 months ago
by
AKA11
Montreal, QC Canada
on Clarisonic Classic
1 answer
Answers
answer 1
HI,
Yes the Clarisonic is good for all skin types, you should see overall improvement after using it daily in about 4 to 5 weeks. With breakouts you may find it gets worse before it gets better and that is due to the brush bringing all the extra oil, dirt, and makeup to the surface. When using the brush you will find it also helps your skin products to absorb and work better.

The Clarisoinic typically lasts anywhere from 3 to 5 years depending on wear and tear, when the time comes that it does go out we have upgrade options we could go over with you.

Hope this helps

Warm Regards,
Customer Service
Staff Answer
answered 3 years, 3 months ago
by
Clarisonic Answers
Bellevue, WA
Question
Can you use the body attachment with the classic model? It fits, but does it ruin it?
Gender: Female
asked 3 years, 2 months ago
by
Jenn
San Antonio, Texas
on Clarisonic Classic
1 answer
Answers
answer 1
HI,
The Classic model is not set up to be able to run body mode. If you are looking to use it on your body you might want to try the normal brush head, it's not as large as the body brush but the bristles are shorter which might give you the exfoliation you are looking for. Hope this helps.

Warm Regards,
Customer Service
Staff Answer
answered 3 years, 2 months ago
by
Clarisonic Answers
Bellevue, WA
Question
Got break out crazy after 1 week using it. Does this break out happen at first and will go away? If so, why does this happen?
I have never had any problem with acne before. I just have large pores and whitehead at the area next to my nose above my cheek.
Gender: Female
asked 3 years, 2 months ago
by
Thao
on Clarisonic Classic
1 answer
Answers
answer 1
Hi,
Breakouts during the first four weeks of use is normal, the brush is a deeper cleanse then your face is used to. The brush is bringing all the extra oil, dirt, and makeup to the surface. You should start seeing improvements about the 4th week. If you have any more questions on this topic please feel free to contact us. Our number is 888-525-2747 we are open 6am-5pm pacific time, anyone here can help you. Hope this helps.

Warm Regards,
Customer Service
Staff Answer
answered 3 years, 2 months ago
by
Clarisonic Answers
Bellevue, WA
Question
My Clarisonic Classic suddenly won't charge. Of course I've had it just over 2 years so the warrenty is over.
The unit was working fine. I use it once a day. In May I noticed that the charge didn't last the normal 30 minutes, closet to half that. I charged it for 2 days. The green light stopped flashing so all should be good. NOPE. The next time I tried to use it, it started, immediately stopped and the green and orange light started flashing like crazy. Then nothing. I've put it on charge again but I have little hope. What are my options? I certainly can't afford to buy a new unit and am really disappointed that it died just after the warranty ran out. What is a normal life for the Clarisonic? I hardly consider this a good investment if it is only 2 years. Money is too hard to come by these days to throw away like this.
Gender: Female
 
Products related to my question
Clarisonic Classic
4.9 out of 5(974)
 
 
 
 
 
asked 3 years, 2 months ago
by
maggiemoo72
white hall, md
on Clarisonic Classic
1 answer
Answers
answer 1
Hi,
It is easiest if you call us so we can troubleshoot with you. If it is something we cannot walk you through and you are out of your warranty we do have upgrade options. Our number is 888-525-2747 we are open Mon-Fri 6am-5pm pacific time anyone here can help you.

Warm Regards,
Customer Service
Staff Answer
answered 3 years, 2 months ago
by
Clarisonic Answers
Bellevue, WA
Question
Red light is still flashing even though I’ve charged it for 24+ hours. Still works perfectly fine, but when turned on to use red light still flashes.
Red light is still flashing even though I’ve charged it for 24+ hours. Still works perfectly fine, but when turned on to use red light still flashes.
Gender: Female
asked 3 years, 1 month ago
by
Leyla
Scottsdale, AZ
on Clarisonic Classic
1 answer
Answers
answer 1
HI,
If you are able to call us it will be easier to diagnose what the problem is. Our number is 888-525-2747 we are open Mon-Fri 6am-5pm pacific time.

Best Regards,
Customer Service
Staff Answer
answered 3 years, 1 month ago
by
Clarisonic Answers
Bellevue, WA
Question
Can you help me figure out what's wrong with my Clarisonic Pro?
I bought my Clarisonic Pro less than a year ago. When not in use I keep the unit on the charger. I always use it once a day for 2 minutes. I noticed a couple of days ago that the unit stopped in the middle of cleansing my face. When I pushed the on button again it did not come back on. Thinking that for some reason it had not properly charged I just placed it back on the charger. The next night when I went to use it again it would not come on. Could something be wrong with the battery or the charger?
Gender: Female
asked 3 years ago
by
gmcbevans
The Bluegrass State, KY
on Clarisonic Classic
1 answer
Answers
answer 1
Hi,
We will need you to call with your product in hand so we may troubleshoot with you. If it is something we cannont fix we can go over replacement options. Our number is 888-525-2747 we are open Mon-Fri 6am-5pm pacific time, any one here can help you.

Warm Regards,
Customer Service
Staff Answer
answered 3 years ago
by
Clarisonic Answers
Bellevue, WA
Question
My Clarisonic won't turn off unless it's charging in the cradle. The on/off button seems to not be working at all. Never had this issue, what do I do?
My Clarisonic won't turn off unless it's charging in the cradle. The on/off button seems to not be working at all. Never had this issue, what do I do? I woke up in the middle of the night with it on, the only way I was able to shut it off was to place it in the cradle while charging. Otherwise it literally will just stay on - no beeps during only at the begining. What do I do? And how do I get this fixed?
Gender: Female
asked 2 years, 11 months ago
by
Anonymous
on Clarisonic Classic
1 answer
Answers
answer 1
I'm sure you have tried everything but what about holding down the button?
Exclusive offer: Yes
answered 2 years, 7 months ago
by
Megatron00
Question
do cleaning heads fit all models?
Gender: Male
asked 2 years, 10 months ago
by
Anonymous
on Clarisonic Classic
1 answer
Answers
answer 1
I think it is safe to say that, yes, brush heads fit all models. They don't specify whether or not a specific brush is for a specific model.
Exclusive offer: Yes
answered 2 years, 7 months ago
by
Megatron00
Question
Can I use the body brush on my Classic Clarisonic?
Gender: Female
Exclusive offer: Yes
asked 2 years, 8 months ago
by
auntyomi
Kaneohe, HI
on Clarisonic Classic
1 answer
Answers
answer 1
I think you can but the speed won't be as fast as it should be for the body brush. The Pro has specific speeds for the body brush so I think that's really the only difference... That's just my opinion though.
Exclusive offer: Yes
answered 2 years, 7 months ago
by
Megatron00
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