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Customer Questions & Answers for
Clarisonic Mia

System Kit
Customer Questions & Answers:
349 Questions
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288 Answers
Product Details

Questions & Answers for Clarisonic Clarisonic Mia

Question
I'm experiencing charging and power issues.
About two weeks ago, after a brushhead change, my Mia started to have charging issues. It would charge only intermittently and pulse every 5-10 seconds after on the charger for 2-3 minutes. It now does not charge at all.
Along with this, it would only turn on sometimes, and stay on for lengths of only 5-25 seconds.
I believe the unit is only 6-8 months old, I don't have a receipt, but a credit card statement is available (bought thru retailer- not clarisonic).
Can this be fixed? What options do I have?
Gender: Female
asked 3 years ago
by
Krystil
Mississippi
on Clarisonic Mia
1 answer
Answers
answer 1
We have gone through three Clarisonics in 4 months due to similar issues. It won't charge or start working again. Our first would switch on by itself in the night and couldn't be turned off.
The only thing I can suggest is that you take it back to the store and get an exchange. KEEP THE RECEIPT so when the next one fails you can get a refund. If the store won't help then contact Clarisonic adn explain the issues. You won't be the first to send a faulty one back.
Good luck
answered 3 years ago
by
MarkyP27
London, England
Question
How often should I change the brush head on the clarisonic mia?
Gender: Female
asked 4 years, 5 months ago
by
Anonymous
on Clarisonic Mia
7 answers
Answers
answer 1
If you use it two times a day you should get about 4 months out of it. But no longer than five months and if it smells or is getting gross I would change it. But wash your brushes often and make sure they are dry or they get moldy
answered 3 years, 1 month ago
by
janey100
answer 2
The same as your toothbrush; every three months.
answered 4 years, 5 months ago
by
T
answer 3
I would say every couple months. But it's kind of like a toothbrush, you will notice the difference in the brush.
answered 4 years, 5 months ago
by
catas mom
Olympia, WA
answer 4
I cleanse my face with a cleansing towelette, then I use my Clarisonic Mia for further cleansing. This way I am not putting so much stress and use on the brush heads. Mine came with 2 heads, so I change them evry other week. They will last longer this way.
Gotta go, it's my MIA time.
answered 4 years, 5 months ago
by
NW Mia lover
Pacific NW
answer 5
I was told the brushes shouild be changed approximately every three months.
answered 4 years, 5 months ago
by
Interiors By Ingrid
Glen Arm, Maryland
answer 6
every 3 months
answered 4 years, 5 months ago
by
Yannut
Manchester, UK
answer 7
If you are using it twice a day, change it every 3-4 months. This is standard for all of our models.
Staff Answer
answered 4 years, 5 months ago
by
Clarisonic Answers
Bellevue, WA
Question
I received the Clarisonic Mia as a gift & love it. However, mine came with a pLink charger, no base. How often should I charge it? Nightly?
Gender: Female
 
Products related to my question
Clarisonic Mia
 
 
 
 
 
asked 4 years, 6 months ago
by
Anonymous
Dallas, TX
on Clarisonic Mia
5 answers
Answers
answer 1
I charge my Five (5) Mia's only when the charge is completely drained / depleted, which is the way I charge ALL my re-chargeable batteries. If you charge them more often (when they still have power in them) the battery loses it's memory and it will continue to accept less of a charge & you will slowly get less than 20 uses between charges. I plan on having these for quite some time & Clarisonic does NOT Warranty / Guarantee the battery inside the units. Unsure why they state it's ok to keep them charging all the time, makes no sense to me since ALL RE-CHARGEABLES have a certain lifespan of charges and you're shortening the lifespan that much faster so you'll need to buy a new Clarisonic unit that much sooner. Great for Clarisonic, not so great for the Consumer.
answered 4 years, 4 months ago
by
wednotary
Lake Worth, FLorida
answer 2
The Mia only comes with a charger, no base. I use my every day and only charge it about once a week.
answered 4 years, 5 months ago
by
Jenny O
SAn Francisco, CA
answer 3
I believe it will hold a charge for two weeks. You definitely don't need to do it nightly.
answered 4 years, 6 months ago
by
Anonymous
answer 4
I've charged mine once so far. got it 1.5 weeks ago... I'll probably charge it tonight for a good 12 hrs and I think the manuel said it would last 20 minutes....
answered 4 years, 6 months ago
by
Anonymous
answer 5
Thank you for your question. You can charge the Clarisonic only when needed, or you can leave it in the charger base at all times. It has a low memory so most people find leaving it in the charger all the times has the best results.
answered 4 years, 6 months ago
by
Clarisonic Answers
Bellevue, WA
Question
Is this system waterproof? Can I use it in the shower?
Gender: Female
 
Products related to my question
Clarisonic Mia
 
 
 
 
 
asked 4 years, 8 months ago
by
JOAN
MINNEAPOLIS
on Clarisonic Mia
4 answers
Answers
answer 1
Yes, that is the most popular place to use our sonic cleansing systems. If you use the Opal however, it is not waterproof.
answered 4 years, 6 months ago
by
Clarisonic Answers
Bellevue, WA
answer 2
Yep!!!
answered 4 years, 8 months ago
by
Anonymous
answer 3
Yes, I use my clarisonic in the shower all the time and have had absolutely no problem with it, ever.
answered 4 years, 8 months ago
by
Anonymous
answer 4
yes! delightfully so.
answered 4 years, 8 months ago
by
Anonymous
Question
I am 69 and have dry skin, rosacea. Okay to use the Mia?
Gender: Female
asked 4 years, 5 months ago
by
Sheryl
Sacramento, CA
on Clarisonic Mia
4 answers
Answers
answer 1
Hi Sheryl!
ABSOLUTELY! The Mia would be perfect for you! Just use the "sensitive brush" to start with! I use it with Philosophy's Purity and my skin does NOT feel "tight or dry" all day and night! Your moisturizer will even work beter because the Mia will gently remove all the dry skin flakes! Hope this advice helps you make the right decision to invest in this product! I know its the BEST infestment on skincare I EVER made!
answered 4 years, 4 months ago
by
Myles
Clearwater, FL
answer 2
Yes, although you might want to use the delicate brush head, but I do have friends with rosacea who have had wonderful luck with the mia :)
answered 4 years, 4 months ago
by
Christinn
WDM, IA
answer 3
my mom used it on our recent trip. She has the same problems. She is liking it! Used it every other day and started with the sensitive skin brushead and cleanser
answered 4 years, 4 months ago
by
Anonymous
answer 4
Hi Sheryl,
Yes, you should be fine. Just use a Delicate (blue) brush head that is designed for your extra sensitive skin.
Staff Answer
answered 4 years, 4 months ago
by
Clarisonic Answers
Bellevue, WA
Question
Which brush heads work on the Mia?
Will the other brush heads work with the Mia? Do the Classic and Plus have more than one speed setting?
Gender: Female
asked 4 years, 8 months ago
by
Mimi
Harrisburg, PA
on Clarisonic Mia
3 answers
Answers
answer 1
All of the brushes work on the Mia aside from the Body brush. The classic has 2 speeds and the Plus has 3 plus the body mode.
answered 4 years, 6 months ago
by
Clarisonic Answers
Bellevue, WA
answer 2
All of them.
answered 4 years, 7 months ago
by
Anonymous
answer 3
The face brush heads will work with the Mia. Not the spot therapy (body brush) though. The classic has 2 settings i believe and the plus has 4 speed setting.
answered 4 years, 8 months ago
by
wickedhard
San Francisco, CA
Question
Does Clarisonic Mia stops on its own after certain time of using it (like after a minute or less)
Gender: Female
asked 4 years, 8 months ago
by
Len
Virginia
on Clarisonic Mia
3 answers
Answers
answer 1
Yes, after 1 minute of use.
answered 4 years, 6 months ago
by
Clarisonic Answers
Bellevue, WA
answer 2
no.
answered 4 years, 7 months ago
by
Anonymous
answer 3
Yes, it is timed to provide optimum cleansing - you need to remember to use it in circular motions across the few sectors of your face.
answered 4 years, 8 months ago
by
jeda21
Aurora, IL
Question
How soon after the first minute of use can you turn it on to use a agian?
Gender: Female
asked 4 years, 7 months ago
by
charlotte
nashville,tn
on Clarisonic Mia
3 answers
Answers
answer 1
You can use it right after, but you really should only use it for one cycle on the face.
answered 4 years, 5 months ago
by
Jenny O
SAn Francisco, CA
answer 2
Immediately. Make sure you have a good charge before starting its one minute cycle again.
answered 4 years, 6 months ago
by
Clarisonic Answers
Bellevue, WA
answer 3
After the first 1-minute power usage is up, the brush can be turned back on immediately for another minute of cleansing.
answered 4 years, 6 months ago
by
S.W.
Louisiana
Question
Can the MIA be used with Microdermabrasion creams?
Gender: Female
 
Products related to my question
Clarisonic Mia
 
 
 
 
 
asked 4 years, 5 months ago
by
Anonymous
Houston
on Clarisonic Mia
3 answers
Answers
answer 1
Personally I have used mild microdermabrasion creams WITH the Clarisonic Mia without any problems whatsoever. I have put the cream directly on the brush and/or directly on the face then used my Mia. Try it at first with the delicate brush if you are not sure and a small area of the face like the cheek. Don't apply much pressure. My skin is super soft afterwards. Hope this helps you.
answered 3 years, 2 months ago
by
sunni
Florida
answer 2
I wouldn't recommend it. I would tell you to clean your face with the clarisonic prior and then use the mircodermabrasion products after your skin is cleaned.
answered 4 years, 5 months ago
by
catas mom
Oly, WA
answer 3
The Sonic Cleansing systems are not microdermabrasion units & are safe to use with most any cleanser. I would be careful and check with your dermatologist before using them with the Clarisonic.
answered 4 years, 5 months ago
by
Clarisonic Answers
Bellevue, WA
Question
Can I use my Mia 2x daily?
Gender: Female
asked 4 years, 1 month ago
by
Elaine
Colorado
on Clarisonic Mia
3 answers
Answers
answer 1
I did when I first started using it- to help address the acne issue I was having. Once it started to clear up- I went to once a day (at night before bed). But I dont think it does any harm to keep using it 2 times a day....in my opinion!
answered 4 years, 1 month ago
by
Anonymous
answer 2
Yes, I use my Mia twice daily......my skin has actually improved by doing this. The Mia is so gentle, yet thoroughly cleanses.
answered 4 years, 1 month ago
by
Julia
Greensboro, NC
answer 3
Hi Elaine, Yes that is what we recommend for best results!
Staff Answer
answered 4 years, 1 month ago
by
Clarisonic Answers
Bellevue, WA
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