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Customer Questions & Answers for
Clarisonic Mia

System Kit
Customer Questions & Answers:
349 Questions
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288 Answers
Product Details

Questions & Answers for Clarisonic Clarisonic Mia

Question
should i get the mia or the classic?
Gender: Female
 
Products related to my question
Clarisonic Mia
 
 
 
Clarisonic Classic
4.9 out of 5(974)
 
 
 
 
 
asked 4 years, 2 months ago
by
Anonymous
on Clarisonic Mia
1 answer
Answers
answer 1
Hi there, It depends what you are looking for but compared to the basic options of the Mia, the Classic has 2 speeds, a t-timer, a stand up cradle, & 2 year warranty. If you have more questions please call Customer Service. Thanks!
Staff Answer
answered 4 years, 2 months ago
by
Clarisonic Answers
Bellevue, WA
Question
Mia won't recharge
I've had my Mia for about a month. I charged it 24 hours when I got it. It worked fine. I went on vacation (and didn't take it with me). Came home a week later and it was working fine. Then it stopped working and I figured it needed to be recharged. I have had it charging (with the Plink charger) for 2 solid days, the green light is blinking, but it won't charge up.
Gender: Female
asked 4 years, 2 months ago
by
gracerose
Calgary, Alberta Canada
on Clarisonic Mia
1 answer
Answers
answer 1
Hi Grace, the Mia will only charge with the plink charger. If you have any additional questions please call customer service. Thanks!
Staff Answer
answered 4 years, 2 months ago
by
Clarisonic Answers
Bellevue, WA
Question
Why will my Mia not charge?
I attach it to the charger, but even after 24 hours it is not charged. If I try to turn it on it will pulse five times then stop and the light is blinking on the handle.
Gender: Female
asked 4 years, 2 months ago
by
Anonymous
on Clarisonic Mia
1 answer
Answers
answer 1
Hi there, please give customer service a call. Thanks!
Staff Answer
answered 4 years, 2 months ago
by
Clarisonic Answers
Bellevue, WA
Question
What is with the replacement brush that came with the Mia?
I changed my first brush to the second one and for some reason the second one is in two parts. I can only get the middle part of the brush to attach. How do I attach the outer brush? What is the purpose of the two pieces?

Thanks!
Gender: Female
asked 4 years, 2 months ago
by
Peggy
San Jose, CA
on Clarisonic Mia
1 answer
Answers
answer 1
Hi Peggy, The brush does have two parts. Some people use just the inner brush for the hard to reach areas around the nose. To reattach the outer bristles take the brush head off and drop the inner bristles into the outer bristles. Press down until you hear the plastic prongs click. If you have more questions feel free to call. Thanks!
Staff Answer
answered 4 years, 2 months ago
by
Clarisonic Answers
Bellevue, WA
Question
Which Clarisonic model should I purchase?
I am planning to use it on my face and back since my back tends to break out. Is it best to spend the extra money for the Plus or Pro and use the body brush on my back? Or will the face brushes work just as well on my back?
Gender: Female
asked 4 years, 2 months ago
by
Anonymous
on Clarisonic Mia
1 answer
Answers
answer 1
Good question, We recommend the body brush for best results on areas other than your face and decollete. If you plan to use the brush on your back the Plus or Pro will be best for you.
Staff Answer
answered 4 years, 2 months ago
by
Clarisonic Answers
Bellevue, WA
Question
Will you PLEASE make a body brush head for the Mia?
After all, if it's for traveling, why wouldn't you want to have your body brush with you too!
Gender: Female
asked 4 years, 2 months ago
by
jenmntgmry
Oxnard, CA
on Clarisonic Mia
1 answer
Answers
answer 1
Hi Jen, try using the normal brush head on your body when you travel. The Mia and Classic do not have the technology to use the body brush and that is why they cost less. Remember you can travel with your Plus or Pro if you have space!
Staff Answer
answered 4 years, 2 months ago
by
Clarisonic Answers
Bellevue, WA
Question
NOT WORKING
I just recieved my Mia yesterday. I charged it and no LED light is displayed. I let it charge all day and tried to use it and the brush does not rotate or have a humming sound, just a continuous pulse. What is wrong? I am very dissapointed in this expensive product!
Gender: Female
asked 4 years, 2 months ago
by
Brooklyn
Brooklyn, New York
on Clarisonic Mia
2 answers
Answers
answer 1
The charging light should definitely display WHILE it is charging (it blinks while it's charging and once it has a full charge the light stays lit until you take off the charger). After you take off the charger- the little yellow light turns off. Also, just so you know, the brush doesnt really rotate- it vibrates. But it definitely should have a humming sound. You may want to try and get a replacement- if you just got it im sure they will do that for you. I have been using the product for a while now and LOVE it- so maybe once you get a new one you'll love it too! I hope it works out!
answered 4 years, 1 month ago
by
Anonymous
answer 2
Hi there, The LED is on the back of the handle in the center. It is hard to see so dimming the lights may be necessary. If you have any further questions please call customer service. Thank you!
Staff Answer
answered 4 years, 1 month ago
by
Clarisonic Answers
Bellevue, WA
Question
can you use cleansing creams with the mia
Gender: Female
asked 4 years, 1 month ago
by
Anonymous
on Clarisonic Mia
2 answers
Answers
answer 1
I was told as long as it was not "abrasive" - I use my Philosophy face wash which is creamy with it.
answered 4 years, 1 month ago
by
Anonymous
answer 2
You can use any cleansing products w/ the Mia. This is what makes the product so versatile. I use Proactive cleanser. Hope this helps :)
answered 4 years, 1 month ago
by
Neeser
Jacksonville, FL
Question
professional offer
I'm an esthetician and received a special offer for the Mia. The website provided doesn't seem to work? How do I enter it in the computer?
Gender: Female
asked 4 years, 1 month ago
by
amyp
N Easton, MA
on Clarisonic Mia
1 answer
Answers
answer 1
Hi Amy, make sure you are entering the web address in your browser exactly as it appears on the mailer. Do not use a search engine it must be in your website browser. All codes do work but if you are still having trouble please give us a call. Thank you!
Staff Answer
answered 4 years, 1 month ago
by
Clarisonic Answers
Bellevue, WA
Question
where is the led flasher on the unit that is mentioned in the user guide?
Gender: Female
asked 4 years, 1 month ago
by
gramz
home
on Clarisonic Mia
2 answers
Answers
answer 1
it blends in with the unit but its like in the middle kinda and its bellow the model and branding like an inch
answered 4 years, 1 month ago
by
Anonymous
answer 2
You'll see it after has charged for a while -- I couldn't find it at first either. Look on the back of the unit, where "Clarisonic Mia" is stamped. On the narrow portion of the unit, the LED light is UNDER the plastic; it is covered up by the plastic but shines through. Look at the unit while plugged in, in a dark room. You'll see it. You can't see it unless it is glowing solid or flashing.
answered 4 years, 1 month ago
by
Anonymous
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